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5 Tips for Dealing with an Over-Intoxicated Customer

5 Tips for Dealing with an Over-Intoxicated Customer

By Wally Rohde

Many amateur drinkers are not aware of their alcohol tolerance limit and end up drinking more than their bodies can handle. The same situation arises with alcoholics who cannot control how much they consume. Such patrons can be a liability and risk to themselves and the people around them. Understanding how to carefully deal with over-intoxicated customers is crucial not only for servers that work at alcohol-serving places but for everyone that can come in contact with such patrons.
Here are some practical tips for dealing with an over-intoxicated customer

Tip #1 – Offer Complimentary Beverages: Allow some time to the customer so that alcohol can pass through their bodies. Suggest the patron order a non-alcoholic drink like a mojito, coffee, etc., to allow them some breathing time. If they are not convinced, give them a beverage complimentary on the house. Slowing down consumption time will reduce the effects of alcohol.

Tip #2 – Convince Ordering for Food: Try to convince the group or the patron to order some food before continuing their drink. You can also suggest eating if someone has crossed the standard drinking limits, even if they do not show visible intoxication signs. If they have an empty stomach, alcohol will be absorbed much quicker into the bloodstream.

Tip #3 – Slow Down Serving Drinks: Sometimes, patrons do not accept any food or beverage, even if it is on the house. In such situations, you should slow down your services. Instruct your waiting staff and bartenders to slow the service if a customer request are about alcoholic drinks.

Tip #4 – Talk to the Customer: Intoxicated people seldom listen to others, especially when the talk is about halting the drinks. Nevertheless, you should gently try to explain to them about their consumption and distract them with other options on your menu. If the patron becomes agitated, call your manager to handle the customer. Intoxicated customers, if not controlled, can disrupt other guests, break stuff, and talk mannerlessly to everyone, ruining the establishments reputation. If they understand their actions, you should give them something to eat and call a cab to safely drop take them home. Make sure to document the details of the customer and the cab driver to ensure their safety and record the information in your logbook.

Tip #5 – Refuse Service: If nothing is working to slow down the customer, you should refuse service to them. Do not take their orders or serve any more alcoholic beverages. You can bring them their check so they can pay. If the customer gets belligerent, you can inform your manager or owner and if needed call the police to handle the matter.

About A+ Server Education

Get trained to receive your alcohol certification course by enrolling with A+ Server Education. We have over 15 years of experience and can be trusted to empower you with the knowledge needed to get your permit. If you have any questions about our training courses, reach out to us by calling (503) 740-5509 or our toll-free number (877) 740-5509. You can also mail us for more information.

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One moment you're standing behind a busy bar, serving up pints to your eager crowd of customers. The next, you hear a commotion, and suddenly there's blood on the counter and a fleet of police cars in the lot. Where did you go wrong? Serving alcohol is a responsibility, and if your servers lack the appropriate training, one mistake could leave you liable for fines or liquor license revocation. Responsible beverage server training (or rbs training) can preserve the reputation of your businessor even save a life. That's why we've created this list of the best top 10 online alcohol server training courses. Your employees will love taking classes on their own schedules and return to work feeling confident about their serving skills. Effective training makes every business safer, friendlier, and more professional. Read on to discover your ten best options for easy, effective, and affordable online rbs courses. 1. A plus server education a plus server education is at the top of our list, with a google review score of 4.8/5.0. This high-quality program offers effortless, accessible online courses for prospective servers in 15 states, addressing the unique requirements of each. Reviewers rave that a plus rbs training is affordable, making professional development possible on any budget. They offer the entire course online, making it possible to build your professional skills from anywhere. That doesn't mean their standards are low. Their comprehensive alcohol training modules result from twenty-five years of experience in the hospitality industry, addressing the fundamental information servers need on the job. This company takes training seriously. They believe that a responsible beverage server has the power to save a life. This is the course to take if you genuinely want to make a difference and learn skills you can put to use during your next shift. 2. Serving alcohol inc serving alcohol inc provides several online training courses for bartenders, including an rbs course that satisfies most insurance companies. The classes are accessible and affordable, and answer your most frequently asked questions. You can download and print a certificate of completion immediately upon finishing the course, whether it takes you a day or six months. 3. Liquorexam liquorexam offers excellent online rbs training options for corporations. Their system makes it easy to distribute codes to employees across a franchise. This can help ensure that all training is consistent across locations, so every server and manager is equally equipped to provide superlative service. 4. 360 training 360 training offers flexible online server training courses for individuals or businesses. One perk of this program is that you can complete the course entirely on a mobile device, making it extra accessible. You can also take food handler training courses from this provider, which makes it a good choice for restaurants. 5. Abc permits abc permits is a small organization owned by a husband and wife with many combined years of experience in the hospitality industry. While this option is more personal than nationwide alternatives, they only offer certification in tennessee, kentucky, and california. With that said, abc can create a private portal for your business to help track employee progress, which is a nice perk. 6. Servsafe servsafe offers flexible options for your rbs training course and examination. This provider offers a bilingual option, so employees can take the course and exam in spanish, if necessary. Clients appreciate the access to comprehensive training and exam preparation materials, including practice tests. 7. Responsible training servers love responsible training's online rbs course because they can quickly complete it in a single sitting. The average student can go through the full training in a few hours. The certificate will immediately be available in the rt online database, where you or your employees can print them at will. Their easy online system makes it simple to manage certifications for a group. If you buy courses in bulk, you can certify your entire staff in a single day. 8. Online alcohol class some states specifically require an alcohol awareness course that lasts a certain number of hours for insurance purposes. The online alcohol class training meets the requirements for 8, 10, 12, 16, 20, 21, 24, or 30-hour alcohol courses (and may not take the full number of hours, saving you time and money). Regardless of which course you need, all materials are 100% online, and certificates are free upon completion. 9. Rbspermit. Com rbspermit. Com only offers certification for servers in california, but it's an excellent resource for establishments with multilingual staff. 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