It is very important to us that you are satisfied with your purchase. Please contact our support team for assistance with technical troubleshooting or any other issues or concerns you may have.
Customers who have not yet attempted a test or exam, requested or been issued a certificate, or completed the course, may be eligible for a refund. Students who meet these criteria must submit their request in writing (via e-mail firstname.lastname@example.org) within 30 days of purchase along with proof of purchase and an explanation for the refund reason. For eligible students who have already started their course, a $5 administrative fee will be deducted from the refunded amount.
No refunds will be issued for:
- Failure to pass quizzes, final exam or any other in-course assessment requirements within the allotted attempts (per course guidelines);
- Failure to pass identity validation requirements (including biometrics, security questions or any other required methods, per course guidelines);
- Course expirations (per course guidelines);
- Expedited processing or mailing of certificates once the requested expedite been fulfilled as promised;
Some courses or products may include more specific refund policies; please refer to any terms & conditions during course registration for further details or contact us with any questions prior to purchase.