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Spotting Problematic Behavior Before It Escalates

Spotting Problematic Behavior Before It Escalates

By Wally Rohde

As a bartender, there may be days when you’re in the weeds. When patron after patron is ordering drinks, when everyone’s asking for mojitos for some reason, you may think you can’t focus on anything else. But as a bartender, you’re in a position to spot problems before they get worse.  Below, we’ll discuss some of the ways that you can protect the bar and your patrons by assuring that any issues are solved before they escalate.

Problematic Behavior to Watch Out For

Most of the behavior that you need to watch out for is obvious if you’re paying attention. Patrons falling asleep on the bar, being obnoxious with other guests, and struggling with hand-eye coordination are all visible warning signs.

It’s good to check for these signs when people initially enter, but perhaps the most important thing is to ensure that you’re periodically checking on people. They may be okay when they first enter the bar, but that second, third, or fourth drink could change their behavior.

If someone is reckless and/or troubling when they come into your bar, that’s one thing. But if someone’s behavior only troubles you later, it’s a good idea to compare their initial comportment to where they are emotionally after they’ve been served.

Serving Underage Patrons

As well as making sure no problems are being caused by the behavior of patrons, you also have to consider whether or not the patrons you’re serving are old enough. Oftentimes, this can be a simple judgment call: do they look of age? Have you checked their ID to see if it’s fake?

But there are additional things you can look for. For instance, it’s a bad sign if a patron is evasive with showing their ID, or if they’re trying to avoid making eye contact. The former behavior obviously points to someone who doesn’t want their ID to be seen. The latter may indicate that they’re trying to avoid letting you match their face to their ID.

If you see the former behavior, you shouldn’t serve them alcohol. If you see the latter behavior, try talking to them. This is one way to encourage them to look at you, so you can determine whether their ID is, in fact, their own.

Learn How to Be a Responsible Bartender

At A+ Server Education, we understand the power that bartenders can have. When you’re serving drinks, there are a variety of things you’re going to want to pay attention to: getting customers taken care of promptly, making sure they’re happy, and encouraging the biggest possible tips. With all that going on, though, you also need to make sure you’re serving alcohol responsibly. That’s what A+ Server Education is all about. If you have any questions, check out our Frequently Asked Questions. Then you can choose your state and start your training to become a responsible seller/server of alcohol!

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One moment you're standing behind a busy bar, serving up pints to your eager crowd of customers. The next, you hear a commotion, and suddenly there's blood on the counter and a fleet of police cars in the lot. Where did you go wrong? Serving alcohol is a responsibility, and if your servers lack the appropriate training, one mistake could leave you liable for fines or liquor license revocation. Responsible beverage server training (or rbs training) can preserve the reputation of your businessor even save a life. That's why we've created this list of the best top 10 online alcohol server training courses. Your employees will love taking classes on their own schedules and return to work feeling confident about their serving skills. Effective training makes every business safer, friendlier, and more professional. Read on to discover your ten best options for easy, effective, and affordable online rbs courses. 1. A plus server education a plus server education is at the top of our list, with a google review score of 4.8/5.0. This high-quality program offers effortless, accessible online courses for prospective servers in 15 states, addressing the unique requirements of each. Reviewers rave that a plus rbs training is affordable, making professional development possible on any budget. They offer the entire course online, making it possible to build your professional skills from anywhere. That doesn't mean their standards are low. Their comprehensive alcohol training modules result from twenty-five years of experience in the hospitality industry, addressing the fundamental information servers need on the job. This company takes training seriously. They believe that a responsible beverage server has the power to save a life. This is the course to take if you genuinely want to make a difference and learn skills you can put to use during your next shift. 2. Serving alcohol inc serving alcohol inc provides several online training courses for bartenders, including an rbs course that satisfies most insurance companies. The classes are accessible and affordable, and answer your most frequently asked questions. You can download and print a certificate of completion immediately upon finishing the course, whether it takes you a day or six months. 3. Liquorexam liquorexam offers excellent online rbs training options for corporations. Their system makes it easy to distribute codes to employees across a franchise. This can help ensure that all training is consistent across locations, so every server and manager is equally equipped to provide superlative service. 4. 360 training 360 training offers flexible online server training courses for individuals or businesses. One perk of this program is that you can complete the course entirely on a mobile device, making it extra accessible. You can also take food handler training courses from this provider, which makes it a good choice for restaurants. 5. Abc permits abc permits is a small organization owned by a husband and wife with many combined years of experience in the hospitality industry. While this option is more personal than nationwide alternatives, they only offer certification in tennessee, kentucky, and california. With that said, abc can create a private portal for your business to help track employee progress, which is a nice perk. 6. Servsafe servsafe offers flexible options for your rbs training course and examination. This provider offers a bilingual option, so employees can take the course and exam in spanish, if necessary. Clients appreciate the access to comprehensive training and exam preparation materials, including practice tests. 7. Responsible training servers love responsible training's online rbs course because they can quickly complete it in a single sitting. The average student can go through the full training in a few hours. The certificate will immediately be available in the rt online database, where you or your employees can print them at will. Their easy online system makes it simple to manage certifications for a group. If you buy courses in bulk, you can certify your entire staff in a single day. 8. Online alcohol class some states specifically require an alcohol awareness course that lasts a certain number of hours for insurance purposes. The online alcohol class training meets the requirements for 8, 10, 12, 16, 20, 21, 24, or 30-hour alcohol courses (and may not take the full number of hours, saving you time and money). Regardless of which course you need, all materials are 100% online, and certificates are free upon completion. 9. Rbspermit. Com rbspermit. Com only offers certification for servers in california, but it's an excellent resource for establishments with multilingual staff. They are one of the few online programs providing english, spanish, cantonese, mandarin, and korean materials. The courses are fully-narrated and include practice materials and a practice exam. Most participants finish the course and receive a permit in 90 minutes, making it one of the fastest options available. Note that rbs training is now mandatory in the state of california, and these courses meet the new requirements. 10. Suresellnow this mobile-friendly online course takes the average user about two hours from start to finish. It concludes with a simple, 20-question multiple-choice exam. It's an affordable option, and servers only need to retest once every three years. Best top 10 online alcohol server training courses serving alcohol is more than a gig. For responsible beverage servers, it's a responsibility. The best top 10 online alcohol server training courses above will ensure you have the knowledge you need to save a life. We recommend that you begin your training with the best. Browse our sterling reviews for yourself to learn why our satisfied clients are raving about online courses from a plus server education. We can't wait to teach you everything you need to know to bring your beverage-serving skills to the next level.

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