Spotting Problematic Behavior Before It Escalates
As a bartender, there may be days when you’re in the weeds. When patron after patron is ordering drinks, when everyone’s asking for mojitos for some reason, you may think you can’t focus on anything else. But as a bartender, you’re in a position to spot problems before they get worse. Below, we’ll discuss some of the ways you can protect the bar and your patrons by ensuring that any issues are resolved before they escalate.
Problematic Behavior to Watch Out For
Most of the behavior you need to watch out for is evident if you pay attention. Patrons falling asleep on the bar, being obnoxious with other guests, and struggling with hand-eye coordination are all visible warning signs.
It’s good to check for these signs when people initially enter, but perhaps the most important thing is to ensure that you periodically check on them. They may be okay when they first enter the bar, but that second, third, or fourth drink could change their behavior.
If someone is reckless and/or troubling when they come into your bar, that’s one thing. But if someone’s behavior only troubles you later, it’s a good idea to compare their initial comportment to where they are emotionally after they’ve been served.
Serving Underage Patrons
In addition to ensuring that the behavior of patrons is not causing any problems, you must also consider whether the patrons you’re serving are of legal age. Oftentimes, this can be a simple judgment call: do they look of age? Have you checked their ID to see if it’s fake?
But there are additional things you can look for. For instance, it’s a bad sign if a patron is evasive about showing their ID or if they’re trying to avoid making eye contact. The former behavior suggests that someone doesn’t want their ID to be visible. The latter may indicate that they’re trying to avoid having their face matched to their ID.
If you see the former behavior, you shouldn’t serve them alcohol. If you observe this latter behavior, try speaking with them. This is one way to encourage them to look at you, so you can determine whether their ID is, in fact, their own.
Learn How to Be a Responsible Bartender
At A+ Server Education, we recognize the significant impact that bartenders can have. When serving drinks, there are several key aspects to pay attention to: ensuring customers are taken care of promptly, ensuring they are satisfied, and encouraging the highest possible tips. With all that going on, though, you also need to make sure you’re serving alcohol responsibly. That’s what A+ Server Education is all about. If you have any questions, check out our Frequently Asked Questions. Then you can choose your state and start your training to become a responsible seller/server of alcohol!
